Terms of Service

Effective date: October 1, 2026

NeverLost.tech is operated by Divoti Inc., 330 Rancheros Drive, Unit 106, San Marcos, CA 92069 ("Divoti," "we," "us"). Questions about these terms: teamsupport@NeverLost.Tech.

1. Agreement to these terms

These Terms of Service govern your use of NeverLost.tech, NLQR.tech, our QR tags, and the profiles, alerts and messaging behind them (together, the "Service"). By creating an account, activating a tag, buying from us, or scanning a tag, you agree to these terms and to our Privacy Policy. If you don't agree, don't use the Service.

Eligibility. You must be at least 18 to create an account or buy a subscription. A parent or guardian may set up and manage a tag for a minor's belongings. Finders of any age may scan a tag and send a message.

Business use. If you use the Service on behalf of a company, you confirm you can bind that company to these terms.

2. What the Service does

Each NeverLost tag carries a unique QR code linked to a profile you control. When someone scans it, they see the information you chose to share and can contact you privately. You can switch a tag between Safe Mode (a simple profile) and Lost Mode (a missing-item notice with your instructions).

It is a recovery aid, not a tracker. A tag has no GPS, battery or network connection. You learn where an item is only if someone scans it, and only with the location information the scanning device and finder provide. We can't guarantee that a lost item will be found, scanned or returned, or that a finder will act honestly.

Finders. A finder doesn't need an app or account. Finders may not use the Service to harass, threaten, mislead or extort an owner, and owners may not do the same to finders. Arranging a return, including any reward you offer, is between you and the finder.

3. Accounts, activation and ownership

Your account. Give us accurate information and keep it current, especially the email and mobile number we send alerts to. You are responsible for activity under your account and for keeping your password private. Tell us right away at teamsupport@NeverLost.Tech if you suspect unauthorized access.

Activation. Each tag comes with a private activation PIN. Whoever activates a tag with its code and PIN becomes its owner on the Service. Keep the PIN private until you activate.

Transfers. You may transfer a tag to someone else through your account at no charge. Once transferred, the new owner controls the profile and you lose access to it.

Suspension. We may suspend or close an account that breaks these terms, puts others at risk, or is used for fraud. Where reasonable, we'll tell you why and give you a chance to respond.

4. Plans, Premium and auto-renewal

Core is free and never expires. It includes a scannable profile, Safe and Lost Mode, private finder messages by email, and Lost Mode scan alerts by email.

Premium is $9.99 per year per tag, or $39.99 per year for every tag on your account (including tags added later). It adds the scan location in alerts, SMS alerts, scan history, finder messages by SMS, and a backup contact shown to finders.

Tags. Core tags come with the free Core plan. Deluxe tags include 1 or 2 years of Premium, as stated on the product. Included Premium starts when the tag is activated, is not refundable on its own, and can't be exchanged for cash.

Automatic renewal. Paid Premium renews automatically each year at the price shown at sign-up, charged to your card on file, until you cancel. Before any price change takes effect, we will email you at least 30 days ahead. Included Premium does not auto-renew unless you add a card and choose to continue.

Reminders. We email you 3 reminders before included Premium ends. When it ends, the tag moves to Core and keeps working.

Cancelling. Cancel anytime from your Membership page, online, with no need to call us. Cancelling stops the next renewal; Premium stays active until the end of the period you paid for.

Refunds. If you ask within 14 days of a renewal charge, we'll refund it in full. Otherwise, annual fees are non-refundable except where the law requires.

Taxes and payments. Prices are in US dollars and exclude applicable taxes. Payments are handled by our payment processor; we don't store full card numbers.

5. Orders, shipping, returns and warranty

Orders. Tags bought on NeverLost.tech are checked out and shipped through DivotiUSA.com. We may limit quantities, refuse or cancel an order (for example, a pricing error or suspected fraud), and will refund anything charged for a cancelled order. Product photos are representative; colors and finishes may vary slightly.

Returns. Returns follow the Divoti Shipping & Returns policy. Custom-engraved tags can't be returned unless they are defective. Tags bought on Amazon or other marketplaces follow that marketplace's return rules.

Warranty. Tags carry a 90-day warranty against defects, extended to 180 days when you register your product. The warranty doesn't cover loss, normal wear, or damage from misuse.

Mistakes on the site. If we post a wrong price, description or availability, we may correct it and update or cancel affected orders, even after you've ordered.

6. Acceptable use, your content and location data

Don't use the Service to:

track, stalk or monitor a person, or attach a tag to someone else's property without their consent
harass, threaten, defraud or impersonate anyone, owner or finder
post unlawful, infringing or misleading content on a profile
scrape, overload, probe or bypass the security of the Service, or guess other tags' codes or PINs
resell or copy the Service without our written permission

Your content. You own what you put on a profile (names, photos, notes). You give us permission to store and display it as needed to run the Service, including showing it to anyone who scans your tag. Only share what you're comfortable with a stranger seeing. If you send us ideas or feedback, we may use them without owing you anything.

Location data. When a finder scans a tag, the location shared depends on their device and their permission. Premium owners receive that location in alerts and scan history. Our Privacy Policy explains what we collect, how long we keep it, and your privacy rights, including under California law.

Messages. By adding a mobile number you agree to receive SMS alerts about your tags. Reply STOP to opt out; message and data rates may apply. Alerts depend on carriers and email providers, so delivery can occasionally be delayed or fail.

7. Disclaimers, liability and indemnity

No guarantee of recovery. We work to keep the Service available and alerts timely, but we provide it "as is" and "as available." To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. The Service is not an emergency service; in an emergency, call 911.

Limitation of liability. To the extent the law allows, Divoti is not liable for indirect, incidental, special or consequential damages, or for the loss of any item, pet or property a tag is attached to. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or $50. Some states don't allow these limits, so they may not fully apply to you.

Indemnity. You agree to cover Divoti's reasonable costs, including legal fees, from claims caused by your misuse of the Service, your profile content, or your breaking these terms.

Third parties. The Service relies on outside providers for hosting, payments, email and SMS, and may link to other sites. We aren't responsible for their content or services.

8. Disputes, changes and contact

Talk to us first. Most problems can be solved quickly. Before filing a claim, email teamsupport@NeverLost.Tech and give us 30 days to try to resolve it.

Governing law. These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be heard in the state or federal courts in San Diego County, California, and you and we consent to that venue.

Ending the agreement. You can stop using the Service and delete your account at any time. We may end or suspend the Service for you as described in section 3. Sections 4 (fees owed), 6, 7 and 8 survive termination.

Changes to these terms. We may update these terms. For material changes we'll email account holders and post the new version here at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the update.

General. These terms and our Privacy Policy are the full agreement between you and Divoti about the Service. If any part is found unenforceable, the rest still applies. Not enforcing a right right away doesn't waive it. You may not transfer these terms; we may transfer them as part of a merger or sale of the business.

Contact. Divoti Inc., 330 Rancheros Drive, Unit 106, San Marcos, CA 92069 · teamsupport@NeverLost.Tech

SMS Terms

Effective date: October 1, 2026

These SMS Terms cover NeverLost Alerts, the text-message service Divoti Inc. ("Divoti," "we") runs for NeverLost tag owners. They add to the Terms of Service above and our Privacy Policy.

In short: you get texts only about your own tags and account. Reply STOP to end them, HELP for help. Message and data rates may apply.

Messages you may receive:

a verification code when you add or change your mobile number
an alert when one of your tags is scanned, with the scan location when the finder shares it (Premium)
messages from finders, forwarded to you (Premium)
account and service notices, such as Premium renewal reminders

We don't send marketing or promotional texts.

Signing up. You join by adding your mobile number in your NeverLost account, confirming it with the code we text you, and turning on SMS alerts. By doing so you confirm the number is yours or that you're authorized to use it, and you agree to receive recurring automated texts about your tags. You don't have to sign up for texts to buy a tag or use the free Core plan; email alerts work without it.

Backup contacts. If you add a backup contact (Premium), make sure they've agreed to be contacted about your tags.

Frequency, costs, STOP and HELP

Frequency. It depends on how often your tags are scanned and finders write to you. Most owners get a few texts a month or fewer; a lost item in Lost Mode may trigger more.

Costs. NeverLost doesn't charge for texts, but your carrier's message and data rates may apply.

Stopping texts. Reply STOP (or END, CANCEL, UNSUBSCRIBE or QUIT) to any NeverLost text. We'll send one confirmation and then stop all texts to that number. You can also turn SMS alerts off in your account. After you opt out, scan alerts and finder messages still reach you by email. To restart, reply START or turn SMS back on in your account.

Help. Reply HELP to any NeverLost text, or email teamsupport@NeverLost.Tech.

Sending number. Texts come from +1 (858) 240-1389. This is Divoti's text line, also used for Divoti customer support, so replying STOP stops all texts from it. We may change it; we'll tell you in a text if we do.

Delivery, privacy and other terms

Delivery. Texts depend on your carrier, device and coverage. Carriers aren't liable for delayed or undelivered messages, and neither are we, to the extent the law allows. Don't rely on texts alone in an emergency; in an emergency, call 911.

Privacy. We use your number only to run NeverLost Alerts and your account. We don't sell it or share it for marketing, and mobile opt-in data is never shared with third parties for their own marketing. See the SMS Privacy Policy section of our Privacy Policy.

Eligibility. You must be 18 or older, the account holder, and the owner or authorized user of the phone number.

Disputes. Disputes are handled as set out in the Terms of Service above, under California law in the courts of San Diego County.

Changes. We may update these terms. We'll post changes here with a new effective date and, for material changes, notify you first. Continuing to receive texts after that means you accept the update; you can reply STOP at any time.