Privacy Policy

Effective date: October 1, 2026

This policy explains how Divoti Inc. ("Divoti," "we") collects, uses and shares personal information through NeverLost.tech, NLQR.tech and our QR tags (the "Service"). It covers tag owners, people who scan a tag ("finders"), and visitors to our website. Divoti Inc. is located at 330 Rancheros Drive, Unit 106, San Marcos, CA 92069.

1. Information we collect

From tag owners: name, email, password (stored encrypted) or Google sign-in; mobile number for SMS alerts; backup contact details (Premium); profile content you add, such as a pet's name, photo, care notes or item description; Lost Mode messages and reward notes; and the tag codes you activate.

From buyers: order details, shipping address and order history from our DivotiUSA.com checkout. Payment is handled by our payment processor, and we don't receive full card numbers.

From finders: the message and contact details a finder chooses to send; the time of each scan; location, only if the finder's device and the finder allow it; and basic device and browser data.

From everyone: IP address, browser and device type, pages viewed, and cookie identifiers, collected automatically when you use the site.

From support requests: what you tell us when you email teamsupport@NeverLost.Tech or use our contact form.

We don't ask for birth date, gender, occupation or other details we don't need to run the Service.

2. How we use it

Run the Service: show your profile to finders, deliver scan alerts and finder messages by email or SMS, keep scan history, and handle activations and transfers
Process orders and subscriptions: fulfill orders, bill and renew Premium, send renewal reminders and receipts
Support you: answer questions and fix problems
Keep it safe: prevent fraud, abuse, code guessing and unauthorized access, and enforce our Terms of Service
Improve it: understand how the site is used and fix bugs
Marketing: send product news if you opt in; you can opt in on our contact form and unsubscribe from any marketing email
Legal: meet tax, accounting and other legal duties

3. Scans, finders and location

What a finder sees. Only the profile details the owner chose to share. An owner's phone number, email and home address stay hidden unless the owner puts them on the profile or shares them in a reply.

What an owner sees. The time of each scan and any message the finder sends. Premium owners also see the scan location, when the finder's device shares it, and a history of past scans.

Location is the finder's choice. We ask the finder's browser for location only after a scan, and the finder can decline. We don't track tags or people in the background; a tag has no GPS or connection of its own.

Finder messages are relayed to the owner by email or SMS. If a finder includes their own phone or email, the owner will see it.

We don't sell your personal information. We share it only as follows:

With the person on the other side of a scan: the profile you chose to show goes to finders, and finder messages go to the owner
With service providers who host our database, send email and SMS, process payments, and fulfill orders. They may use the data only to provide those services to us.
Within Divoti: NeverLost orders run through DivotiUSA.com, our store
For legal reasons: to comply with law, a court order or valid legal process, or to protect someone's safety or our rights
In a business transfer: if Divoti is merged or sold, with notice to you before the data falls under a different policy

Cookies. We use only the cookies needed to sign you in and run the site. We don't use advertising pixels or third-party analytics, and we don't share personal information for targeted advertising. Our support page uses an embedded contact form from a third-party provider, which may set its own cookies. You can block or delete cookies in your browser; signing in may stop working. If we add analytics or advertising tools, we'll update this policy first.

5. Retention and security

Account and profile: kept while your account is open; deleted within 30 days after you close it
Scan history and locations: 12 months, or sooner if the owner deletes it
Finder messages: 12 months
Orders and payment records: as long as tax and accounting law requires, typically 7 years
Backups: overwritten on a rolling schedule after deletion

We protect data with encryption in transit, encrypted passwords, access limited to staff who need it, and redundant backups. No system is perfectly secure, so we can't guarantee absolute security. If a breach affects your personal information, we will notify you as the law requires.

6. Your choices and rights

In your account you can edit or remove profile details, choose what finders see, turn SMS alerts off, and delete your account. Reply STOP to any SMS to stop texts.

Your rights. Depending on where you live, you may ask us to:

tell you what personal information we hold about you and how we use it
give you a copy in a portable format
correct information that's wrong
delete your information, subject to legal exceptions
limit use of sensitive information such as precise location

California residents have these rights under the California Consumer Privacy Act, plus the right not to be treated differently for using them. To make a request, email teamsupport@NeverLost.Tech with the subject "Privacy request." We'll confirm your identity, usually by email, and respond within 45 days. An authorized agent may ask on your behalf with your signed permission. If we deny a request, you can reply to appeal.

Outside the US. The Service is run from the United States, and your information is processed there.

7. Children, changes and contact

Children. Accounts are for adults 18 and over. A parent or guardian may create a profile for a child's belongings, and is responsible for what it shows; we recommend not putting a child's full name or school on a public profile. We don't knowingly collect information from children under 13. If you believe a child has given us personal information, contact us and we'll delete it.

Other websites. Links to other sites, including DivotiUSA.com checkout and payment pages, are covered by those sites' own policies.

Changes. We'll post any update here with a new effective date. For material changes, we'll also email account holders before they take effect.

Contact us. Privacy questions and requests: teamsupport@NeverLost.Tech · Divoti Inc., 330 Rancheros Drive, Unit 106, San Marcos, CA 92069

SMS Privacy Policy

Effective date: October 1, 2026

This section explains how Divoti handles information connected to NeverLost Alerts, our text-message service for NeverLost tag owners, sent from +1 (858) 240-1389. Everything above still applies.

What we collect and how we use it

What we collect:

your mobile number and the date and method you opted in
verification codes we send to confirm the number
the texts we send you (scan alerts, forwarded finder messages, account notices) and the time they were sent and delivered
any reply you text us, including STOP, START and HELP

How we use it: only to run NeverLost Alerts. That means confirming your number, sending the alerts you turned on, honoring opt-outs, answering HELP requests, and keeping records that show you agreed to receive texts. We don't use your number for marketing texts.

Keep it accurate. Use a number that's yours or that you're authorized to use. We may turn off texts to a number that looks false or was added without permission.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your text opt-in data and consent are never sold, rented or shared with anyone for their own use.

We share texting information only:

with the text-delivery provider and mobile carriers that send and route our messages, solely so your texts get delivered
for legal reasons: to comply with law or valid legal process, or to protect someone's safety, our rights, or the service
in a business transfer, as described above

We don't share de-identified or aggregated texting data with advertisers.

Retention, your choices and contact

Retention. We keep your opt-in and opt-out records for as long as the law requires us to prove consent, typically up to 5 years after you stop receiving texts. Message logs follow the 12-month retention above.

Security. Your number is protected by encryption in transit, with access limited to staff who need it. No system is perfectly secure.

Opting out. Reply STOP (or END, CANCEL, UNSUBSCRIBE or QUIT) to any text, or turn off SMS alerts in your account. Because +1 (858) 240-1389 is also Divoti's customer support line, STOP ends all texts from that number. Consent to texts is never required to buy a tag. See the SMS Terms section of our Terms of Service for details.

Your rights. You can ask what texting data we hold, or ask us to delete it, as described above, including the rights of California residents.

Changes. We'll post updates here with a new effective date and, for material changes, notify you first.

Contact. Reply HELP to any text, or email teamsupport@NeverLost.Tech. Divoti Inc., 330 Rancheros Drive, Unit 106, San Marcos, CA 92069.